care plans.
we look after WordPress websites
We help brands and businesses just like yours
protect and maintain their websites
Does your website
get the care and attention it deserves?
You have invested time and money into your new website and it is now a crucial asset to your business. You rely on it to help establish your brand, build trust and deliver a consistent flow of enquiries and sales.
Just like a car your website needs regular maintenance and TLC to keep it running efficiently. With our WordPress care plans, you will have full confidence that it's online and getting the care and attention it deserves 24/7.
Let us take care of your website so you can focus on your business.
Protect your website
why you need a care plan
A care plan gives you peace of mind, you'll be safe in the knowledge your website is fast, secure and performing at its best.
Completing monthly Website maintenance tasks takes time. Leave it to us and we'll keep your WordPress website running smoothly so you can focus on what matters to you.
Our Pro & Elite plans include strategy and consultancy calls - a chance for you to pick our brains to help with your continued digital growth and online success.
Solid foundations for a successful website
choose your care plan
All care plans include our monthly care plan report. You can cancel anytime, no long-term contract.
Care Plan Overview
Care Plan Detail
basic support
- This plan provides all the essentials you need to sleep at night safe in the knowledge that your website's basic care plan needs are covered.
- This includes; WordPress, theme and plugin updates, daily back ups & restore. Security, malware & uptime monitoring along with performance and vulnerability checks.
pro support
- Our Pro plan includes everything in the Basic Support plan and it is suitable for smaller WooCommerce websites.
- You will also receive up to 1 hour of support tasks and a 30 minute monthly strategy & consultancy call.
elite support
- Our Elite support plan includes everything in the Pro support plan, we recommend Elite for fast paced business critical websites.
- All updates are completed on a weekly basis, you receive 2.5 hours of monthly support tasks and a 30 minute strategy & consultancy call every 2 weeks.
*30-minute tasks are content updates, minor issues and questions that can be completed in 30 minutes or less. This does not include new website functionality or additional pages. There is a Maximum of one 30-minute task per day.
FAQ's
frequently asked questions
A typical website task would be any task that takes up to 30 minutes. This would usually include tasks such as adding content, updating or adding images and installing a plugin.
Requests for new features or functionality to your website will need a formal quote as these will usually go over your monthly dedicated time.
Our Support hours are 9 am - 6 pm (GMT) Mon to Fri. We do monitor and answer support requests outside of these hours and do our best to respond within 2 hours.
In an emergency outside of our standard support hours, like a website going down, you can contact us at [email protected] for support.
Completing monthly Website maintenance tasks takes time.
If you have the knowledge, resources and time to set up and manage your back-ups, security & malware monitoring, performance checks, and vulnerability scans. Along with safely updating your WordPress core, theme and plugins then you probably don't need us.
If not, leave it to us and we'll keep your WordPress website running smoothly so you can focus on what matters to you.
When you take out a Pro or Elite plan we'll set a recurring meeting in our diaries so that we meet at the same time each month. It will be the perfect opportunity for some accountability and for you to pick our brains to help you achieve your digital growth goals.
Of course, we are always available for those clients who need additional support and consultancy.
Absolutely, there is a fair amount of work to get you set up on our system and added to our tools.
All care plans are paid monthly by direct debit, if you do wish to cancel all we ask is that you pay to the end of that monthly billing period.
When we say "email support", we're referring to handling any issues with your chosen email service (Outlook, Gmail etc.).
No, we do not offer any email or IT support. We like to stick to what we're good at, and email / IT is not our bag!
Not a problem, in most cases you should still be able to take out a care plan.
We will need to give your website the once over with our pre-care plan health check, you can find all the details here.
Yes, you can swap plans at any time. Simply contact our support team - [email protected] and we'll be able to take care of this for you.
Absolutely no problem, if you need additional support time, we can help with that. Simply contact our support team - [email protected] and we can discuss your needs and requirements.
No problem. Our Pro and Elite plans are perfect for WooCommerce, membership and course websites.
Pro is fine for smaller e-commerce websites, and Elite is perfect for larger sites. Contact our support team at [email protected] and we'll be happy to help you select the best plan for your needs.
Lets give your website the once over
pre-care plan health check
If we did not design and build your website we will need to complete a pre-care plan health check before you start a care plan.
Unsure if your website is performing at its best? Are pages loading slow? You're not sure if everything is up to date. Or, is it that your website is just not performing on its promise to deliver consistent, quality leads and sales for your business?
That's where our pre-care plan health check comes in; let us give your website the once over. Our audits provide all the information you need in a clearly laid out, actionable report so you can make informed decisions and prioritise how to best look after your website for digital success!
Pre-care plan health check price: £199
