working with us.
WE HELP AMBITIOUS BUSINESSES LIKE YOURS
great partnerships start with the right foundations.
Are we a good fit?
Finding someone you can trust
Choosing a digital agency is a big decision. You're not just hiring someone to build a website or run a campaign; you're trusting them with something you've worked hard to build. We don't take that lightly.
At Smart Digital, we work with a select number of clients at any one time, which means when you work with us, you have our full attention. We're straightforward, honest and direct, and we only take on projects we genuinely believe we can deliver results for.
This page gives you a clear picture of how we work, what you can expect from us and what we charge. We believe transparency is the foundation of any great working relationship, so here it is, no smoke and mirrors.
Working together
our Keys to Success
Our goal with every client is to build websites that perform, campaigns that deliver and provide exactly the right support when you need it. Here's how we make that happen.
Communication.
Clear, honest and direct communication is the foundation of every great project. We keep you informed at every stage - no radio silence, no surprise decisions and no jargon. We tell you what we're doing, why we're doing it and what comes next.
We're also big believers in asking the right questions upfront. The more we understand your business, your goals and your customers, the better the work we produce.
Timelines.
We set realistic timelines at the Strategy & Discovery phase and stick to them. Every project has clear milestones, so you always know where things stand.
Websites: average project duration is 3–12 weeks, depending on complexity and scope. Digital Growth: our retainer-based programmes are typically ongoing monthly engagements - think of us as a permanent member of your digital team.
Process.
We've built a reliable, proven process that gives every project the best possible chance of success. From the initial discovery call through to delivery and beyond, you'll always know what we're working on, what's coming next and how things are progressing.
No surprises, no scope creep and no cutting corners.
Fair Pricing.
We understand that no two projects are the same, and our pricing reflects that. Every quote is tailored to the specific scope, complexity, timeline and deliverables of your project - so you get exactly what you need at a price that's fair for both of us.
We believe in being upfront about costs, which is why we've included a full pricing guide below. If your project needs something a little different, get in touch, and we'll put together a bespoke proposal.
Partnership.
We're not a transactional agency. We build long-term relationships with our clients - getting to know your business, your industry and your ambitions so that the advice and support we provide gets sharper over time.
Many of our clients start with a website project and stay with us for ongoing care plans, digital growth support and consultancy. That continuity is something we're proud of, and it's only possible because we invest genuinely in every relationship we build.
Our pricing
here's a guide to our general pricing
standard sites.
Purpose-built WordPress websites designed around your ideal customer - with the features you need and nothing you don't. Includes brochure sites, service-led business websites, and smaller lead-generation sites. Delivered with UX, accessibility and SEO best practices built in from the ground up.
Price Range: £3,500 - £10,000
complex sites.
For businesses where the website IS the business. E-commerce stores, membership sites, online course platforms and bespoke functionality. Every element is optimised for performance, conversion and user experience, built to deliver a genuine return on investment.
Price Range: £10,000 - £25,000
digital growth.
Monthly retainer-based digital growth programmes covering SEO, content strategy, campaign management, landing pages, lead magnets and marketing automation. Scope and investment level depend on the channels, volume of activity and level of support required.
Price Range: £500 - £2,500 per month
care plans.
Monthly care plans covering WordPress maintenance, security monitoring, backups, performance checks and expert support. Three tiers available: Basic, Pro and Elite — with custom plans available for businesses with specific needs. Cancel anytime, no long-term contracts.
Price Range: £69 - £199 per month
website audits & reviews.
Comprehensive, actionable audit reports covering website health, UX, on-page SEO, accessibility, e-commerce performance, page speed and more. Every audit is delivered as a clearly structured, prioritised report with specific recommendations.
Price Range: £299 - £699 per audit
consultancy.
Focused, practical consultancy for businesses that need expert WordPress and digital marketing guidance without a long-term commitment. Available on an ad hoc or retainer basis. Pro and Elite care plan clients benefit from included consultancy calls as part of their plan.
Price Range: £65 - £85 per hour
